Shipping policy
# SHIPPING POLICY
EYES ONLY
Last updated: April 2026
---
## 1. Overview
EYES ONLY ships orders across Australia and selected international locations.
All orders are processed with precision and intent — not volume.
---
## 2. Processing Time
Orders are processed within 1–3 business days.
During high-demand periods or product drops, processing times may extend.
You will receive a confirmation email once your order has been shipped.
---
## 3. Shipping Timeframes
### Australia
Estimated delivery: 2–7 business days
### International
Estimated delivery: 7–21 business days
Shipping times are estimates only and may vary depending on location and external factors.
---
## 4. Shipping Costs
Shipping rates are calculated at checkout based on your location.
Promotional or free shipping offers may apply during select campaigns.
---
## 5. Tracking
All orders include tracking where available.
Once shipped, you will receive a tracking number via email.
It is your responsibility to monitor delivery progress.
---
## 6. Delays
We are not responsible for delays caused by:
- Postal or courier services
- Customs clearance
- Incorrect shipping information
- Events outside our control
---
## 7. Lost or Stolen Parcels
EYES ONLY is not liable for:
- Lost parcels marked as delivered
- Stolen packages after delivery
If your order is missing, contact the shipping provider directly.
---
## 8. Incorrect Address
If you enter an incorrect address:
- We are not responsible for failed delivery
- Orders returned to us may incur additional shipping fees
---
## 9. International Duties & Taxes
International orders may be subject to:
- Import duties
- Taxes
- Customs fees
These charges are the responsibility of the customer.
---
## 10. Split Shipments
Orders may be shipped separately depending on product availability.
---
## 11. Contact
For shipping enquiries, contact:
📧 support@eyesonly.com.au
---
## Brand Statement
EYES ONLY is built on minimalism, mystery, and control.
Designed for those who don’t need to be seen by everyone.
If You Know, You Know.